Frequently Asked Questions

Q: How do I learn more about your products?
A: You can learn more about our products by visiting our Products page.
Q: How can I place an order for your products?
A: Orders may be placed by calling our toll-free number at 877-919-4105. Our office is open Monday-Friday 9 a.m. to 5 p.m. EST. You may also purchase our products online by visiting www.elfontheshelf.com or www.alightinthenight.com.
Q: How do I submit a project idea?
A: Currently we welcome unsolicited manuscripts. If you feel your product is a good fit with our company’s values please visit the submissions section which has detailed instructions on the submissions process.
Q: How long does it take before I receive a response to my submission?
A: While we try our best to respond promptly to your submission, please allow 4-6 months to receive a response from CCA and B regarding your submission. We appreciate your patience.
Q: What if I haven’t heard anything about my submission and six months has passed?
A: At this point, please feel free to contact the submissions department directly to inquire about the status of your project. You may also send a written request to have your submission returned.
Q: How do I arrange for an author appearance?
A: To learn more about hosting a book signing, please contact our logistics coordinator by proceeding to the Contact Us portion of our website and select events inquiry as your subject.
Q: Where can I find out about CCA and B’s safety compliance?
A: Product safety is a priority at CCA and B. To learn more please visit the Safety link at the bottom of the homepage.